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Find answers to common questions or contact our support team
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Frequently Asked Questions
View All FAQsGetting Started
How do I create an account?
Click the "Register" button in the top right corner and fill in your details. You can sign up using your email or phone number.
How do I post an ad?
After logging in, click the "Post Ad" button, select your category, fill in the details, upload photos, and submit for review.
Is it free to post ads?
Yes! Posting basic ads on Oldeex is completely free. We offer premium promotional features for enhanced visibility.
Buying & Selling
How do I contact a seller?
Click the "Chat" button on any listing to send a message directly to the seller through our secure messaging system.
How do I mark my item as sold?
Go to "My Ads", select the listing, and click "Mark as Sold". This will remove it from active listings.
Can I negotiate prices?
Yes, you can chat with sellers to negotiate prices. We encourage respectful communication between buyers and sellers.
Safety & Security
How do I report a suspicious ad?
Click the "Report" button on any listing and select the appropriate reason. Our team will review it within 24 hours.
Is my personal information safe?
Yes, we use industry-standard encryption and never share your personal details without your consent.
What should I do if I encounter a scam?
Report it immediately using the Report button and contact our support team. Never make payments outside the platform.
Account & Settings
How do I change my password?
Go to Settings > Security and click "Change Password". Enter your current password and new password.
Can I delete my account?
Yes, go to Settings > Account and select "Delete Account". Note that this action is permanent.
How do I verify my account?
Complete email and phone verification from your account settings to unlock all features and build trust.